Most product companies outsource product support and maintenance in order to concentrate on the core activity of creating new products and flavours and thereby gain a competitive advantage.

PhiStream, being a product development company itself, identifies with this business need and for this very reason, has created a separate team that is trained to ably support and maintain products for other clients/teams. This team has the skills to understand products from a customer-oriented point of view in order to solve customer queries and is ably supported by technical skills that help it understand the product from a maintenance point of view.

The team can further be split into onshore and offshore teams with the former being responsible for immediate problem resolution and the latter primarily being called upon as a backup or for product enhancement. The split and the responsibilities for these teams are completely dependent on your requirements.